{"id":5435,"date":"2017-09-21T11:00:28","date_gmt":"2017-09-21T09:00:28","guid":{"rendered":"https:\/\/www.fourniresto.com\/blog\/?p=5435"},"modified":"2022-03-18T12:06:53","modified_gmt":"2022-03-18T11:06:53","slug":"comment-assurer-un-service-de-qualite","status":"publish","type":"post","link":"https:\/\/www.fourniresto.com\/blog\/comment-assurer-un-service-de-qualite\/","title":{"rendered":"Comment Assurer un Service de Qualit\u00e9 ?"},"content":{"rendered":"

C\u2019est une obligation dans le domaine de la restauration : assurer un service de qualit\u00e9. Mais quelles sont les r\u00e8gles de bases pour proposer un service impeccable, m\u00eame lors des moments de rush ? <\/span><\/p>\n

\"garcon_318-105594\"<\/a>R\u00e8gle n\u00b01 : Un accueil chaleureux <\/span><\/h3>\n

Sans surprise, un client doit \u00eatre correctement accueilli. Il n\u2019aime pas \u00eatre ignor\u00e9. Il ne faut pas h\u00e9siter \u00e0 se diriger vers lui si on constate qu\u2019il h\u00e9site. En l\u2019accueillant, il est important de l\u2019inviter \u00e0 entrer et \u00e0 s\u2019installer. S\u2019il a des questions, il faut y r\u00e9pondre directement. Lorsqu\u2019un restaurant est complet, ne laissez pas les clients qui attendent seuls : allez vers eux, indiquez-leur quand une table<\/a> se lib\u00e8re et n\u2019h\u00e9sitez pas \u00e0 leur proposer directement les sp\u00e9cialit\u00e9s du jour. Veillez aussi les accueillir dans un endroit propre, bien entretenu, bien \u00e9clair\u00e9\u2026 <\/span><\/p>\n

\"garcon_318-69203\"<\/a>R\u00e8gle n\u00b02 : \u00catre \u00e0 l\u2019\u00e9coute et regarder\u2026 <\/span><\/h3>\n

A tout instant, soyez \u00e0 l\u2019\u00e9coute de votre client. Notez avec attention ce qu\u2019il d\u00e9sire et r\u00e9pondez \u00e0 toutes ses questions. Il est important que les serveurs connaissent du bout des doigts les plats, leurs composants et le mode de pr\u00e9paration. Certains clients peuvent avoir des questions tr\u00e8s pr\u00e9cises. <\/span><\/p>\n

Surtout regardez autour de vous : nombreux sont les clients qui font des signes aux serveurs sans \u00eatre aper\u00e7us. Ne laissez pas vos clients trop attendre, certains peuvent \u00eatre tr\u00e8s press\u00e9s\u2026 Il faut anticiper les besoins du client. <\/span><\/p>\n

\"equipe-d-39-affaires-de-male_318-46879-1\"<\/a>R\u00e8gle n\u00b03 : Une \u00e9quipe parfaite<\/span><\/h3>\n

Pour assurer un service de qualit\u00e9, il est primordial d\u2019avoir une \u00e9quipe particuli\u00e8rement bien form\u00e9e. Elle doit \u00eatre rapide et discr\u00e8te \u00e0 la fois. Elle doit ma\u00eetriser le rythme des repas entre les arriv\u00e9es des assiettes<\/a>, l\u2019enl\u00e8vement des assiettes vides et la prise des commandes. <\/span><\/p>\n

Soyez attentifs \u00e0 la communication verbale et non-verbale de vos employ\u00e9s mais aussi de leurs apparences. L\u2019image v\u00e9hicul\u00e9e marque beaucoup le client. La tenue doit \u00eatre irr\u00e9prochable. <\/span><\/p>\n

\"serveur-servant-un-verre-sur-un-plateau_318-29153\"<\/a>R\u00e8gle n\u00b04 : Marquer le client <\/span><\/h3>\n

Ayez toujours un mot gentil ou agr\u00e9able lors du service mais aussi lors du d\u00e9part du client. Le contact marque les esprits. Soyez toujours souriant et agr\u00e9able m\u00eame lorsqu\u2019il y a une petite erreur. <\/span><\/p>\n

\"garcon_318-133790\"<\/a>R\u00e8gle n\u00b05 : Savoir g\u00e9rer les situations de crises<\/span><\/h3>\n

Un restaurant n\u2019est pas \u00e0 l\u2019abri d\u2019avoir quelques soucis. Vos serveurs et vos cuisiniers doivent r\u00e9ussir \u00e0 limiter les situations de crises et surtout les g\u00e9rer. <\/span><\/p>\n

Il faut toujours r\u00e9gler des probl\u00e8mes comme la mauvaise humeur d\u2019un client, plat manquant \u00e0 la carte, plat de mauvaise qualit\u00e9, avec calme et diplomatie. Votre personnel doit agir avec agilit\u00e9 pour satisfaire un maximum le client.<\/span><\/p>\n

N’oubliez pas \u00e9galement que m\u00eame s’il y a de la tension en cuisine, le client ne doit pas le ressentir.<\/p>\n","protected":false},"excerpt":{"rendered":"

C\u2019est une obligation dans le domaine de la restauration : assurer un service de qualit\u00e9. Mais quelles sont les r\u00e8gles de bases pour proposer un service impeccable, m\u00eame lors des…<\/p>\n","protected":false},"author":4,"featured_media":15576,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_uag_custom_page_level_css":""},"categories":[915],"tags":[467,66,465,466],"yoast_head":"\nComment Assurer un Service de Qualit\u00e9 ? - Le Blog FourniResto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fourniresto.com\/blog\/comment-assurer-un-service-de-qualite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment Assurer un Service de Qualit\u00e9 ? - Le Blog FourniResto\" \/>\n<meta property=\"og:description\" content=\"C\u2019est une obligation dans le domaine de la restauration : assurer un service de qualit\u00e9. 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Mais quelles sont les r\u00e8gles de bases pour proposer un service impeccable, m\u00eame lors des…","_links":{"self":[{"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/posts\/5435"}],"collection":[{"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/comments?post=5435"}],"version-history":[{"count":8,"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/posts\/5435\/revisions"}],"predecessor-version":[{"id":15899,"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/posts\/5435\/revisions\/15899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/media\/15576"}],"wp:attachment":[{"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/media?parent=5435"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/categories?post=5435"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fourniresto.com\/blog\/wp-json\/wp\/v2\/tags?post=5435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}